Manage products

  • Updated

Manage products in FareHarbor Desk to maintain product details, organize inventory, configure restrictions, and manage FareHarbor-connected product content.

Product overview

Products represent the services or experiences offered by vendors.

Products are managed under Manage > Products in FareHarbor Desk. The Products page provides a centralized list of all products across vendors.

The Products page also displays:

  • Product vendor information
  • Product locations
  • FareHarbor connection status
  • Connection type information

Add a product

To add a product:

  1. Navigate to Manage > Products.
  2. Click the Add New Product button.
  3. Complete the product fields:
    1. Product Name
    2. Transaction Type
    3. Location
    4. Product Description
    5. Agent Notes
    6. Voucher Notes
  4. Configure a default check-in time if needed.
  5. Click the Save button.

View & edit products

To view or edit a product:

  1. Navigate to Manage > Products.
  2. Use the filters or search field to locate a product.
  3. Click the product name.
  4. Update the product details as needed.
  5. Click the Save button.

Filter products

Use the filters on the Products page to narrow product results by:

  • Vendor
  • Location
  • Product categories

Import product details from FareHarbor

FareHarbor-connected products can import product content directly from FareHarbor into Desk.

Connected products display a source and connection section within the product settings that identifies:

  • The product source
  • The connection type
  • Whether the product is connected to FareHarbor

You can review available FareHarbor product content before importing updates into Desk.

Import FareHarbor product content

To import FareHarbor product details into Desk:

  1. Navigate to Manage > Products.
  2. Select a FareHarbor-connected product.
  3. Click the edit option for the product.
  4. Review the Source and connection details.
  5. Click View product details.
  6. Review the available FareHarbor product information, such as:
    1. Product name
    2. Headline
    3. Images
    4. Product content fields
  7. Select the content you would like to import.
  8. Click the Import selected button.

Once imported, review and edit the imported product information as needed, then click Save.
Imported content updates the Desk product details but does not create a live sync between FareHarbor and Desk. Product details can still be edited manually within Desk after import.

Add product categories

Product categories help organize products and support filtering in product search results.

To add categories to a product:

  1. Navigate to Manage > Vendors.
  2. Select a vendor.
  3. Click the View Products button.
  4. Create a new product or select an existing product.
  5. Select categories from the Product Categories dropdown.
  6. Click the Save button.

Create service-only products & vouchers

Service-only vouchers represent non-monetized services or activities. These vouchers do not include rates, commissions, or collections.

When a product is marked as service-only:

  • No rates are applied to the product.
  • The product is non-commissionable.
  • The product has zero collection.
  • The product can still be included in vouchers and itineraries.

Create a service-only product

To create a service-only product:

  1. Navigate to Manage > Vendors.
  2. Select a vendor.
  3. Click the View Products button.
  4. Click the Add new product button.
  5. Select the Service-only product option.
  6. Configure customer types as needed.
  7. Complete the remaining product fields.
  8. Click the Create button.

Create a service-only voucher

To create a service-only voucher:

  1. Open a client record.
  2. Click the Create voucher button.
  3. Select the vendor.
  4. Select the service-only product.
  5. Complete the voucher details.
  6. Click the Save voucher button.

Once saved, service-only vouchers will receive an Issued status and can be identified by a blue asterisk in the Vouchers table: 

Once issued, service-only vouchers will appear in your Desk reports, just as with other vouchers, but will have rate, commission, and tax values of 0 associated with them.

Restrict products by desk

Desk restrictions control which desks can access specific products.

To add a desk restriction:

  1. Create or edit a product.
  2. Open the Product settings tab.
  3. Select desks from the Desk restriction dropdown.
  4. Click the Save button.

Once desk restrictions have been saved, restricted products will not appear in product or vendor search results when they are not available for that desk, reducing confusion for agents.

Create blackout dates

Blackout dates prevent vouchers from being created during unavailable periods.

To create blackout dates for a product:

  1. Navigate to Manage > Products.
  2. Create or edit a product.
  3. Open the Product settings tab.
  4. Under Blackout dates, click Add new date.
  5. Define the blackout date range and reason.
  6. Click the Save button.

When a blackout date has been defined for a product, vouchers cannot be created for that product during the defined blackout period. A warning identifying these dates as unavailable will appear in the Date section of the voucher when attempting to book a blackout period: 

Frequently asked questions

Can I remove a product?

Yes. Edit the product and select the archive option at the bottom of the settings page.

Can I still edit imported FareHarbor product details manually?

Yes. Importing product details from FareHarbor updates the product information in Desk but does not create a live sync.

Where do voucher notes appear?

Voucher notes appear on the customer voucher and typically include instructions or important booking details.

Why is a product missing from product search results?

The product may be restricted to specific desks or unavailable due to blackout dates.

How do I update a product’s check-in time?

Edit the product and update the check-in time within the product details.