Connecting an EMV reader

  • Updated

FareHarbor Desk allows you to process payments securely using an EMV reader connected to Stripe. This guide outlines the steps to register an EMV device, assign it to a desk, and process card payments.

Card readers offered through Desk allow you to implement your own in-person checkout experience for your customers.

Benefits of using card readers

There are many advantages to using card readers, such as:

  • A fast, safe, and secure checkout experience for your customers
  • Reduced credit card fraud
  • Higher success rates for in-person transactions on the first attempt
  • Included tipping functionality

Supported card readers

FareHarbor Desk supports the use of the Stripe WisePOS E reader. This card reader is WiFi-connected and compatible with desktop. You can order your card reader through FareHarbor.

Connecting an EMV reader

A valid company address must be set in your Desk Dashboard before using an EMV reader.

To set up a company address:

  1. Navigate to Settings.
  2. Select Company Information.
  3. Enter a valid company address.
  4. Click Save.

Once you have set up a company address, you may register your EMV Device.

To register your EMV reader:

  1. Power on the EMV reader.

  2. Connect your device to a Wi-Fi network. If the device is not connected to any Wi-Fi network, the reader will open the Wi-Fi connection page.
  3. Once connected to a Wi-FI network, navigate to Settings from the WisePOS E homepage by swiping right to Menu > Device Settings.
  4. Enter the admin pin (The default admin pin is 07139).
  5. Navigate to Network, select a network and connect.
  6. Return to Settings as described in earlier steps
  7. Under Settings, enter the admin pin and generate a pairing code.

After you have generated a pairing code, you may create a Device in FareHarbor Desk to continue the EMV reader setup process. 


To create a Device in Desk:

  1. Navigate to Manage.
  2. Select Payment Devices.
  3. Click Add Payment Device.
  4. Enter a name and the registration code generated by the EMV reader.

After creating a device, you can assign your device to a desk.

To assign a device to a desk:

  1. Navigate to Manage.
  2. Click Desk.
  3. Select a desk to assign the device to.
  4. Click Save.

Processing a payment using the EMV Reader

Once a device is registered and assigned to a desk, you can process payments through the paired EMV device from that desk.

 

To process a payment from an EMV reader in Desk:

  1. Navigate to the Payments view and click Add Payment. Make sure the selected desk is the one to which you assigned the EMV reader.
  2. Select Stripe as the payment type and enter the amount.
  3. Ensure Card Reader is selected. If no device is assigned to the desk, the Card Reader option will not be available.
  4. Click Proceed.

After clicking Proceed, the EMV device will display the amount for the client to pay. The customer may include a gratuity and then swipe or insert their card. After payment is complete, the confirmation screen will appear.

Reviewing and confirming payments

Once the transaction is complete, the payment will be processed through Stripe. The transaction will appear in the client’s payment history.

Limitations: Currently, only one card reader can be assigned to a desk. If you require support for multiple card readers, please submit a product request.

 

For further assistance, contact Support.