Adding a gratuity

  • Updated

At the end of a transaction, a customer may choose to provide a gratuity (tip) when paying via a Stripe EMV reader. This functionality is enabled by default when an EMV reader is connected. Tipping via EMV readers in FareHarbor Desk offers an easy way to show appreciation for great service while increasing concierge and agent earnings. 

Overview

Tipping functionality is automatically included when an EMV reader is connected to FareHarbor Desk. Tips are collected via the EMV reader and are accessible in the Fareharbor Desk Dashboard. Tipping is linked with payments in the Desk Dashboard. The tip amount is included at the time of payment and available for refunds and reporting.
 

Note: Tip values are predefined and cannot be modified. Tip options are 10%, 15%, and 20%.
 

Viewing tips in your FareHarbor Desk Dashboard

Tips are associated with a transaction and are viewable under Payments in the Transactions tab. Monetary values of tips are displayed in the Gratuity column.

Refunding tips

Just as with primary payments, tips can be refunded via the Desk Dashboard. 

To refund a tip:

  1. Navigate to Payments.
  2. Select the Transactions tab atop the Payments table.
  3. Identify the transaction for which you’d like to refund the gratuity.
  4. Click the … icon in the last column of the table.
  5. Click Issue a refund.
  6. On the Refund options overlay, check the Gratuity box.
  7. Click Proceed.
  8. Click Yes, refund in the Issue a refund? overlay.

Refunded tips are identifiable in the Transactions tab of your Payments page under the Gratuity column. Refunded tips include “(Refunded)” text underneath the gratuity value.  

Reporting

You can report on tips using the Gratuity Report located in the Reports section of your Desk Dashboard.

To generate a Gratuity Report:

  1. Click Reports in the Desk Dashboard navigation.
  2. Select Gratuity Reports.
  3. Define the desired time period for your report.
  4. Optional: Click the Customize button to further define which users and desk you’d like to include in your report. Click Save filters in the Customize report overlay.
  5. Click Generate report.

Customer experience

When making a payment using an EMV reader, customers will be offered the option to provide a tip at the end of the payment process. 

To tip using a Stripe EMV card reader, the customer will:

  1. View the total amount of their payment.
  2. Select a tip option. Customers can select between tipping 10%, 15%, 20%, or to include no tip.
  3. Confirm the tip amount.
  4. Complete the transaction.