Streamline charge-to-room workflows across resort operations with FareHarbor Desk’s Opera Cloud Property Management System (PMS) integration. With the Opera Cloud PMS integration, you can retrieve guest profiles and post activity charges directly to the guest’s Opera account, all from within Desk.
Setting up the Opera Cloud integration
To set up the Opera Cloud PMS integration, contact FareHarbor Desk Support and provide the following Opera PMS information:
- Chain code
- Region
- Enterprise ID
- List of desks to connect. For each Desk, provide the:
- Desk name
- Hotel ID
- Transaction Code
- Cashier ID
Once the integration is activated, you will receive an email from Opera to approve FareHarbor Desk’s access to Opera Cloud.
Confirm that your Opera Cloud integration is enabled by navigating to Manage > Desks and editing the desk for which you’ve enabled the integration. At the bottom of the desk’s settings, the Integrations card will display the connection status of the Opera Cloud Integration:
Note: This integration is only available for Opera Cloud PMS. The integration cannot be configured with other versions of the Opera PMS.
Using the Opera Cloud PMS integration
When the integration is in place, you may select Opera Room Charge as a payment method in FareHarbor Desk when settling a voucher via the Payment page:
Click Proceed when adding the payment.
From here, the Opera room charge modal overlay will appear. In the overlay, use the search field to search for the client within the Opera Cloud PMS. You may use the client’s name, stay dates, or room number to search. Select the correct client from the results and click Post Room Charge.
Once the payment is processed, this charge will appear in the client folio in Opera Cloud. The payment will appear in the Transactions tab of the Payments section of FareHarbor Desk with the payment type Opera Room Charge.
Refunds
Refunds can also be posted back to the room charge. When cancelling a voucher, and refunding a payment, select Opera Room Charge as the Payment type for the refund.
Note: The refund may not be successfully issued back to the room charge if you have closed the folio or if the client has already checked out.