Reports allow you to conveniently review voucher, client, and transaction data in FareHarbor Desk. Explore and customize reports that provide details on sales, commissions, profitability, and more.
Overview
Your Desk reports can be accessed by clicking Reports in your Desk navigation. Here you will find the Overview and Reports tab. The Overview provides an at-a-glance view of key company metrics, including performance over the past 30 days and week-over-week comparisons. The Overview tab is only visible to users with the Director or Administrator role. More information on managing user roles can be found here.
In the Overview tab, you will find summary data on vouchers, revenue, top performing desks, and top performing agents. Additionally, you will find graphs and charts illustrating revenue per weekday, revenue distribution per product, revenue distribution per vendor, and agent performance.
Revenue distribution per product: Revenue aggregated per weekday compared to the previous week.
Revenue distribution per product: Distribution of revenue per product over the past 30 days.
Revenue distribution per vendor: Distribution of revenue per vendor over the past 30 days.
Agent performance: Revenue collected per agent over the past 30 days.
The Overview tab does not include:
Week-Over-Week:
- Number of Vouchers Created
- Revenue
- Top Performing Desk
- Top Performing Agent
- Revenue Per Weekday
Past 30 Days
- Revenue per product
- Revenue per vendor
- Agent performance
Reports
In the Reports tab, you can access a suite of report configurations. Customize these reports with your desired date ranges and filters before generating or downloading the report. Choose from the following report configurations:
- A/R A/P Report
- Agent Commission Report
- Desk Profitability Report
- Sales Analysis Report
- Affiliate Commission Report
- Cash Receipts Report
- External Payment Log
- Vendor Manifest Report
- Agent Closeout Report
- Client Insights Report
- Gratuity Report
After configuring your desired date ranges and filters, click Generate report to display the contents of the report in a table within the page. Alternatively, click the download icon to download a CSV file of the report.
Note: The Customize filter options differ per report configuration.
A/R A/P Report
The A/R A/P report is an accounting-focused view of what’s outstanding: what has been fulfilled but not yet settled, and what is owed/expected depending on the transaction type.
Use the A/R A/P report to track:
- Outstanding liabilities (A/P): identify fulfilled vouchers that haven’t been paid out yet (a liability to the vendor).
- Accounts receivable (A/R) for referrals: when transactions are handled as referrals, the report can represent receivables instead of payables.
- Hawaii trust fund workflows: supports compliance tracking where a percentage of collected funds owed to vendors must be held (often tied to voucher issue date).
“A/R A/P” is a catch-all label because it can represent A/R for referral transactions or A/P for standard voucher transactions.
Trust fund/licensing requirements can be complex and vary by business model. This report is often used to help quantify what’s outstanding.
Service Fee money is not included in the Report A/R_A/P. This is because Service Charges exist outside of the relationship between the DESK client and their vendor.
Cash Receipts Report
The Cash Receipts Report is a payments-focused report that lists money transactions recorded by agents, not voucher fulfillment/activity details. “Cash” here is used in the accounting sense: all positive monies, not literal cash only.
Use the Cash Receipts Report to track:
- End-of-day reconciliation for in-person transactions (agent bank balancing): matching signed slips/cash equivalents to what was recorded.
- Transaction auditing: includes ingoing and outgoing money movements (including refunds, noted as negative funds).
- Tax reporting support in certain locales
The Cash Receipts Report does not reconcile day-over-day to Stripe bank deposits due to processor batching timing. It reflects when payments were recorded in the system. Some businesses restrict agent access to Cash Receipts.
External Payments Log
The External Payments Log is a subset of the Cash Receipts Report that shows only selected payment types (configurable by company), using the same underlying payment data points.
Use the External Payments Log to track:
- Room charge handoff to hotels: print a log of room charges collected, give it to the hotel/front desk so an authorized employee can enter charges into the hotel PMS.
- Other filtered payment logs (historical examples: checks, credit card-only reconciliation).
This log does not track resulting receivables (for example: billing the hotel later for room charges). The External Payments Log is often more widely accessible to agents than Cash Receipts.
Vendor Manifest Report
The Vendor Manifest Report is a vendor/day operational manifest showing bookings for a specific vendor on a specific day.
Use the Vendor Manifest Report to track:
- Internal operations (companies that also run their own activities).
- Supporting small vendors who don’t reliably manage their own guest lists/operations.
- Can serve “double duty” as a light affiliate blocks list.
With the Vendor Manifest Report, you can compare issued and unissued vouchers
Agent Closeout Report
The Agent Closeout Report is a daily closeout listing all vouchers and payments booked by a specific agent for the day.
Use the Agent Closeout Report to track enterprise-style central reconciliation where agents turn in signed voucher copies and finance/admin reconciles.
In the described enterprise workflow, the Agent Closeout Report commonly aligns to voucher issue/agent activity, which may differ from payment timing if created/paid on different days.
Client Insights Report
The Client Insight Report is an export-oriented report that provides client/customer information for downstream use (mailing lists, CRM, etc.).
Use the Client Insights Report to build a contact list and client data for CRM tools or mass emailing lists if you are not using our Mailchimp integration.
Note: Currently FareHarbor Desk does not support multiple trips under the same client so clients may be duplicated.
Gratuity Report
The Gratuity Report tracks tips collected through a physical payment terminal (for example: Stripe readers).
Note: The Gratuity Report does not track gratuities paid to a tour operator (for example: gratuity customer types for vendors).
Agent Commission Report
The Agent Commission Report is a voucher-based commission report showing what an agent booked and what they should be paid. This is commonly exported for payroll workflows.
Use the Agent Commission Report for exporting commission figures into payroll systems (often combined with hourly wages outside FareHarbor Desk). It can also be used by agents to check their own commissions. Only CSV exports are available for Agent Commission Reports.
Note: Concierge-level agents will only have access to their own data.
Desk Profitability Report
The Desk Profitability Report is designed to help estimate net profit by including operating expenses alongside commissions and vendor costs. Use this report to understand “bottom line” performance by factoring in items like hotel % fees, and electricity/admin overhead.
Operating expenses are configured in desk-level settings (Manage Desks), then used by the report.
Sales Analysis Report
A management catchall report for voucher-based sales analysis. This report explicitly excludes payment reporting. The Sales Analysis Report monitors overall business performance based on voucher attributes and sales activity.
Note: This report does not currently support sorting/subtotals and saved reports/filters.
Tour Reconciliation Report
The Tour Reconciliation Report is a managerial report to show all information around Timeshares. Use this report to monitor overall business performance based on voucher attributes and sales activity.
Note: When logged in as a concierge, the referral fee column is not visible.